Frequently Asked Questions
Everything you need to know about shopping with Jesse Vond Ventures.
Products
Are all your products authentic?
100% yes. Every product we sell is genuine and sourced from authorized channels. We do not sell counterfeit or clone devices.
Do you sell brand new and refurbished products?
Yes. We clearly label each product with its condition: Brand New, Open Box, Refurbished, or Used. Prices reflect the condition.
Do your products come with warranty?
Yes. Brand new products come with the manufacturer's warranty (typically 1 year). Refurbished products come with our store warranty.
Can I see the product before buying?
Yes! Visit our store at Shop 35A, Ezenwa Plaza, Awka. We're open Monday–Saturday, 9AM–6PM.
Ordering
How do I place an order?
Browse our online shop, add items to your cart, and complete checkout. Alternatively, message us on WhatsApp at +234 810 257 6928 and we'll assist you.
Can I order via WhatsApp?
Absolutely! WhatsApp ordering is one of our most popular options. Click the WhatsApp button on any product page to send us a pre-filled order message.
How do I track my order?
Visit our Track Order page and enter your order number and phone number. You can also ask us directly on WhatsApp.
Can I cancel or modify my order?
Contact us immediately via WhatsApp if you need to cancel or modify. Once an order is shipped, cancellation may not be possible.
Payment
What payment methods do you accept?
We accept bank transfer (Sterling Bank), Mastercard, Visa, and Verve cards. Bank transfer is the most common method.
What are your bank details?
Bank: Sterling Bank | Account Name: JESSE VOND VENTURES | Account Number: 0088838127
Is it safe to pay?
Yes. Bank transfers are secure. For card payments, contact us to arrange a secure transaction.
When do I pay?
Payment is required before we dispatch your order. For bank transfers, send us proof of payment via WhatsApp.
Delivery
Do you deliver nationwide?
Yes! We deliver to all 36 states and FCT across Nigeria using trusted courier services.
How much is delivery?
Delivery within Anambra State is free. For other states, delivery fees vary by location. Fees are shown at checkout.
How long does delivery take?
Within Awka: same day or next day. Within Anambra: 1–2 days. Other states: 2–5 business days.
Can I pick up from your store?
Yes! Store pickup is available at Shop 35A, Ezenwa Plaza, Awka. Select "Store Pickup" at checkout.
Returns & Warranty
What is your return policy?
7-day return window for sealed, unopened products. The item must be in original condition with all accessories and packaging.
What if my product is faulty?
Contact us immediately via WhatsApp. Faulty products are covered under warranty and will be repaired or replaced.
How do I claim warranty?
Contact us via WhatsApp with your order number and a description of the issue. We'll guide you through the warranty process.